<aside> 🙃 Pragmatic design & discovery coach. I can help you make real progress fast, especially when you’re stuck in the weeds of complex, ambiguous challenges.

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Your success always depends on the behaviours of people and systems outside your control. Start with those.

Author of Innovation Tactics (get 10% off through the link on this page) – a new Pip Decks deck, now available 🚀

• Former Head of Product Design at Relive, Apploi, Qubit. 20+ years in design, research and experimentation.
• I created Pivot Triggers – a set of lightweight scaffolding that helps teams master adaptive strategy by doing discovery and delivery at the same time.
• Looking for support with product or service strategy? Book a call and let’s find out if I can help through consulting or faciliation.
• Taking the next step in your design or research career? Keen to become more strategic and influential? Get in touch about individual and group coaching.
• LinkedIn | Twitter | Substack

Join my cohort-based course Innovate Confidently with Pivot Triggers

Get your hands on the most powerful and pragmatic product methods I’ve found and remixed over 20 years.

“From every lesson I learned something where I thought "ok this is good, and usable for a team of designers I have.”” – Jan Rezac

“super easy to grasp and really human-friendly … almost tricks us getting faster outcomes that increase confidence against a specific idea.” – Michele Mazzucco

Ready to book? Go here.

• I write on my **Substack,** including …
  • A trip into the estuary Notes from a recent strategy workshop. I share a new complex facilitation method that uses metaphor to break habitual patterns, empowering teams to start new journeys.
  • Pivots and Triggers A feature interview on JP Castlin’s newsletter, where we talk about the Vision Chasm and the MVP Death Spiral, among other things …
  • Signals > Stories > Options A simple method that will help you generate new ideas and see new possibilities.
  • Are you trying to leap directly from data to action? It’s not that simple. The precursor to Signals > Stories > Options, this introduces the role of knowledge in interpreting data, turning DIKW on its head.
  • How much research is just enough research? How much is too much? My most-shared article. A graph popped into my head when I couldn't sleep. It showed a lot about why teams struggle to build an effective research habit, and what we can do about that.
  • Fear-Driven Development What’s behind all those disagreements and misalignments you get stuck in? It’s a predictable but hidden set of different fears. Here I introduce the “Time Machine” exercise, which helps you get those hidden fears out in the open, helping you have much better discussions and get unstuck.
  • The secret to 10x feedback “I assume you know that this is terrifying, right?” This is my most valuable and worst-hidden technique for writers, designers and makers of all stripes. Use it if you dare.
  • How do you generate ideas you couldn’t have had? A conversation with Dave Snowden about SenseMaker and new practices for design in an increasingly complex world.
  • The thorny case of the solutionising colleague
  • Don’t send that survey! Here’s what to do instead
  • Shaping Trios Workshop Playbook – a fast and easy format to gather diverse perspectives and pull an actionable plan out of an ambiguous opportunity
• I have also ranted on **Twitter …** we’ll see if that continues.

Triangley roof photo by R M on Unsplash.

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